You will explore the human element of making complaints, establish the full spectrum of options available to be utilised in causing change to happen and harness new and improved negotiating
and influencing skills.

You will also break down the complexities of the formal complaints route (including other professionals, timescales and jargon involved) so that you are left confident to support a young person
through this process.

You will also be left with a good understanding of the other legal options available to young people beyond complaints i.e. judicial review such that you are able to support a young person in deciding which option is best suited to their situation.

"I feel equipped to be able to deal thoroughly with the complaints process." Advocate

Who the course is for

This course has been designed for advocates, children’s rights officers, foster carers or any other professional that supports young people in achieving change in matters relating to their Local Authority care.

Learning outcomes

By the end of the course, you will be able to:

• Discuss the factors that make a good complaint
• Summarise stage 3 of the Children’s Act complaints procedure
• Describe how to prepare for a case with a child-centred approach
• Assess other legal options available to effect change
• Create a strategy to achieve the best outcomes for children and young people

Course information

This is a 1 day course including comprehensive course materials.

Also recommended

Being a Voice – comprehensive advocacy training.

Good Practice & Legal Update days – held at Voice to share latest legal developments, case law & best practice.

Click below to download the course leaflet.